Refund Policy

 

RETURNS 


Everything that we do is custom made specifically for you, the buyer. Due to the nature of our custom made furniture, all products are non-refundable and have a zero return policy.
 
 

WOOD POLICY

RECLAIMED WOOD
Lush Woodcraft uses reclaimed wood from old barns and buildings in Ontario. We use this wood to create unique, one-of-a-kind custom furniture. Each piece of furniture is specifically manufactured for you after you place an order. Due to the nature of reclaimed wood, all of our products vary greatly in character, texture and colour. Each and every piece of wood tells it's own story through dents, nail holes, nails, cracks, worm holes, knots, axe cuts, saw marks and the like. We will do our absolute best to accommodate your style and design needs, but we do not guarantee a replica of any of our past projects or pictures of products supplied by you. If opting for the urethane finish on the reclaimed wood, please be aware that, although uncommon, cracks can develop and some warping can occur. We take all precautions possible to reduce the chances of this happening but since the reclaimed wood is over 100 years old, it can be unpredictable. All of our wood is completely kiln dried to a moisture content of 6-8% and treated for bugs. We also seal all of our furniture on all sides. Wood is a natural material that expands and contracts with changes in temperature and humidity. The best way to maintain the wood in your space is to avoid changes in temperature and keep the humidity levels between 40-60%. For more information about the wood options, please refer to the videos on our “Materials” page or contact us.
 
MAPLE, WALNUT, WORMY MAPLE
Our standard options for hardwood include Maple, Walnut, and Wormy Maple. We also have access to other hardwoods such as Hard Maple, Elm, Cherry, Ash and more. If you don’t see what you’re looking for, please contact us. All of our hardwoods are locally sourced through arborists, private sales, and sawmills. As Ontario Wood partners, if we purchase wood from a sawmill, we ensure that for every tree that gets cut down, 3 new ones are planted.
 
Maple is a native hardwood in Ontario and is widely used for it’s strength and beautiful grain.It is very hard and durable and it can be stained any colour making it ideal for furniture, table tops and bar tops.
 
Walnut is a native hardwood in Ontario and is best known for it’s natural dark brown (espresso) colours. This wood typically does not get stained to preserve the colour and character of the natural wood. It is very hard, heavy, and not as common as Maple making the price point slightly higher than Maple.
 
Wormy Maple is also a native hardwood in Ontario. It looks slightly different from regular maple because it has some very small holes in the wood. These holes were created by little ambrosia beetles that bore a network of tunnels into the tree. These tunnels leave small treaks in the wood that appear once the wood is cut and dried. The streaks provide a lot of character to the wood without affecting the integrity. Just like regular maple, the wood is very hard and durable and it can be stained any colour making it great for furniture, table tops and bar tops.
 
LIVE EDGE WOOD
LIVE EDGE SLABS
Our live edge furniture is typically made with either one or two live edge slabs. These slabs are a complete cross section of the tree with the outside bark edges still intact. Like a snow-flake, no two pieces are ever the same and the live edges can vary significantly. Depending on the size, we will either find a single slab that fits the size/style required or use two slabs from the same log and glue them together so that the grain matches up. This is called a book match. The two slabs will be a mirror image of one another and the result is stunning. It also allows us to make really large tables. We offer a variety of species of wood, but the most common options are Maple and Walnut. If you have specific requirements in terms of the style, size, or live edge character please contact us. If opting for the urethane finish on live edge tables, please be aware that, although uncommon, cracks can develop and some warping can occur. We take all precautions possible to reduce the chances of this happening but since the boards are very wide, it is possible for this to happen. All of our wood is completely kiln dried to a moisture content of 6-8% and treated for bugs. We also seal all of our furniture on all sides and often include steel structural support underneath the tables to ensure a nice flat surface. Wood is a natural material that expands and contracts with changes in temperature and humidity. The best way to maintain the wood in your space is to avoid changes in temperature and keep the humidity levels between 40-60%. For more information about the wood options, please refer to the videos on our “Materials” page or contact us. 
LIVE EDGE GLUE UP
Our live edge glue up furniture is made by glueing several boards together and using live edge boards on the very outsides of the panel. This makes for a very strong and stable top while still achieving the live edge look. Since this process does not use the large slabs, the cost is typically much lower. We offer a variety of species of wood, but the most common options are Maple and Walnut. All of our wood is completely kiln dried to a moisture content of 6-8% and treated for bugs. We also seal all of our furniture on all sides. Wood is a natural material that expands and contracts with changes in temperature and humidity. The best way to maintain the wood in your space is to avoid changes in temperature and keep the humidity levels between 40-60%. For more information about the wood options, please refer to the videos on our “Materials” page or contact us.
 

CHANGES TO AN ORDER

The buyer may, within 2 business days of placing an order, make a request to change the order. Lush Woodcraft reserves the right to accept or deny any such change. If a change has been accepted by Lush Woodcraft, the pricing on the invoice may change accordingly at this time.
 

CANCELLATION OF AN ORDER

A cancellation of an order may be accepted or refused at the sole discretion of Lush Woodcraft, subject to a cancellation fee. If the cancellation is not accepted by Lush Woodcraft, the buyer will forfeit the full payment.
 

TIME FRAME

Lead times quoted by Lush Woodcraft are estimates only. Lush Woodcraft is not liable for any delay in delivery. No delay of any kind will relieve the buyer of their obligations to pay the balance of an order and/or any other obligations set out in this agreement.
 

INSPECTION

Buyer will inspect an order upon delivery and notify Lush Woodcraft, in writing, within 24 hours of receiving, if the order is damaged or incomplete. Lush Woodcraft may request pictures and or more details in regards to the damage or issue in order to determine a proper solution. If the item is deemed damaged or incomplete, Lush Woodcraft will fix or replace the item at no cost to the buyer.
 

PAYMENT TERMS

By submitting full payment, the buyer accepts the terms of this agreement. Once the payment has been made, your order is deemed an active order, and will then be placed into production sequence from the date the order was placed.
 

EXCHANGES (IF APPLICABLE) 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lushwoodcraft.ca and send your item to:
LUSH WOODCRAFT 
1-106 McBrine Place Kitchener, Ontario CA N2R 1J2. 
You will be responsible for paying for your own shipping/delivery costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.