Frequently Asked Questions
On average, orders take 6-8 weeks for production. This is just an estimate. Set-backs in production time can happen, and we will notify you if there is any chance of such set-back.
Please advise us of any specific deadlines, and we will do our very best to complete your order in a timely manner.
Do you require a deposit?
Yes, before we begin production on any custom order, we require a 50% deposit. Our deposits are non-refundable.
No, not all of our furniture is made from reclaimed wood. We do a lot of custom projects and have the ability to make any item from any species of wood.
We accept cash, e-transfer and credit card payments including Visa, MasterCard, AMEX, and Discover.
Yes. We stand behind the quality and craftsmanship of our products. Since all of our products are hand-crafted and one-of-a kind, variations are common and we cannot guarantee an exact replica of past projects. These variations are part of the character and charm of our unique, hand-crafted pieces.
The deposit is non-refundable. However, we are aware that life happens, and we will deal with each cancellation on a case-by-case basis.
Yes, we provide delivery and installation for an additional fee. Depending on location and installation required, fees may vary.
Yes. Please fill out the form on the contact page for more information.